National Grid has More Than 1,700 Field Workers Ready

Written by on April 4, 2018

Press Release:

In anticipation of extremely strong winds and heavy rains across much of its upstate New York service area, National Grid has more than 1,700 line, service and tree crews on alert, including additional support from 240 contractor crews from as far away as Indiana. The additional resources began arriving yesterday. Crews are being deployed across upstate as needed, particularly in the company’s western and central divisions where winds are expected to be the most severe today and tonight.

In the event of power outages resulting from the weather, the company offers the following safety information for customers and the general public:

Electricity & Generator Safety

  •  If a power outage occurs, customers should call National Grid’s at 1-800-867-5222 to
    expedite restoration.
  • Generators used to supply power during an outage, must be operated outdoors. Before
    operating a generator, be sure to disconnect from National Grid’s system by shutting off the
    main breaker, located in the electric service panel. Failure to do this could endanger our
    crews and your neighbors.
  • Never touch downed power lines; always assume they are carrying live electricity. Downed
    lines should be immediately reported to National Grid at 1-800-867-5222 or to your local
    emergency response organization.
  • Customers who depend on electrically powered life support equipment, such as a
    respirator, should register as a life support customer by calling National Grid at 1-800-642-
    4272. (In a medical emergency, always dial 911.)
  • Keep a number of working flashlights, at least one battery-operated radio and an extra
    supply of batteries in your home.
  • Please drive carefully and use caution when driving near any repair crews working to
    restore power.
  • Be sure to check on elderly family members, neighbors and others who may need
    assistance during an outage.

National Grid also advises staying tuned to local media for important announcements from
emergency officials about possible evacuations or other emergency procedures. In most areas,
information on storm shelter locations is available by calling 211.

Stay Connected

National Grid offers several ways to stay informed and safe – before, during and after a storm:



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